Sarah believes in enjoying every day, maximising people’s potential and creating a fabulous working environment which will in turn reflect on the customer service which we give. Sarah believes that creating a good atmosphere and having a positive attitude are paramount to success.
Sarah is a qualified Performance Coach, and her career began in banking where her roles included responsibility for customer care analysis, monitoring and influencing performance against targets covering a vast range of criteria and implementation and delivery of training programmes to staff at all levels. She also has extensive people management and people development experience and has led several successful teams. She is fully conversant with effective training techniques, and has designed and run numerous courses and workshops through the medium of Welsh, English and bilingually.
Together with Huw, Sarah created Sglein where their aim is to help companies and individuals Sglein.
Huw greatly enjoys meeting and working with people all across Wales, hearing and sharing experiences about business, bilingualism and everything else. He takes a delight in helping to put a Sglein on people’s work, especially as they deal with members of the public.
Having worked extensively in customer service across several sectors, Huw worked in economic development for a number of years, honing his communication, presentation and training skills. He has extensive experience of presenting to audiences of all sizes and on all levels, from primary school children to directors and chief executives. Over the years, Huw has created and delivered a host of successful workshops and courses throughout Wales, and he enjoys making a difference to people’s work across all sectors.
Huw’s skills and experience complement those of Sarah’s to make a strong and effective team that enjoys its work of putting a Sglein on other people’s performance.